Service & Repair

Keep your Savaria product in tip-top shape

Just like your car or your furnace, your Savaria product will perform its best with regular maintenance.

The Savaria Home Access expert who installed your product is the best resource for maintenance and repair work. In fact, if your product is still under warranty, only the dealer who sold the original product can service the unit.

Please contact the dealer who installed your stairlift for any service or repair needs. Many dealers will put a sticker on your lift with their contact information. You may also have an owner’s guide with the dealer’s contact information.

If you cannot locate the contact information for the dealer who installed your lift, please complete the form below, including the serial number for your lift (see “How to locate…” below) so that we may direct you to the closest servicing dealer.

Savaria products are technical and not suitable for DIY installation or repair. We only provide technical support and parts to authorized Savaria dealers.

How to locate your stairlift serial number

Your stairlift serial number is usually located on the crossbar support below the seat.

Please see the example provided, highlighted in green.

Click the image to enlarge

Service Request Form

Warranty Information

Our products are sold to our dealers with a parts warranty which covers the cost of defective parts. Your dealer can provide more details.